Shipping Policy

At HAFIZ IT HUB, we aim to provide a seamless and efficient shipping experience for all our customers. Below is our shipping policy, which outlines the terms and conditions for shipping products and services purchased from our store.

By making a purchase with us, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer the following shipping methods for physical products purchased at HAFIZ IT HUB:

A. Local Delivery (Within Okara/Depalpur)

  • Method: Local delivery via trusted courier services.
  • Delivery Time: Typically within 1–2 business days.
  • Cost: Free or minimal shipping fee (based on the location within the local area).

B. Out-of-Town Delivery (Pakistan-wide)

  • Method: Delivery through third-party courier services such as TCS, Leopard Courier, or Pakistan Post.
  • Delivery Time: Typically 3–7 business days depending on your location and the courier service.
  • Cost: Shipping costs are calculated based on the size, weight, and destination of the product. The exact shipping cost will be provided during checkout.

C. In-Store Pickup

  • Method: You can choose to pick up your purchased items directly from our store at Shop No. 4, Mehar Market, Haveli Lakha, Okara Depalpur.
  • Pickup Time: You will be notified when your order is ready for pickup. Pickup can typically be done during business hours.
  • Cost: Free (No shipping charges).

2. Shipping Costs

Shipping charges are based on the delivery location and the weight/size of the product being shipped. The cost will be calculated during the checkout process. We strive to offer competitive rates and provide accurate shipping costs before finalizing your order.

  • Local Delivery: Free or minimal fee (depends on your location).
  • Out-of-Town Delivery: Charges vary based on the destination and courier service used.

Note: For certain promotional events, shipping costs may be waived or reduced. Keep an eye out for special offers!

3. Shipping Timeframes

  • Digital Products: Products such as software licenses, cloud services, and other digital subscriptions are delivered instantly or within 24 hours via email after the payment is processed.
  • Local Delivery: Local deliveries within the Okara/Depalpur area are typically completed 1–2 business days from the date of order confirmation.
  • Out-of-Town Delivery: Orders shipped to locations outside Okara/Depalpur may take 3–7 business days. The exact delivery time will depend on the destination and the courier service.

Delivery times may be affected by factors such as public holidays, weather conditions, or other unforeseen circumstances.

4. Shipping Restrictions

  • International Shipping: Currently, we only offer shipping within Pakistan. We do not offer international delivery at this time.
  • Shipping Delays: Shipping times may vary due to factors beyond our control, such as courier delays, weather conditions, or high demand during peak seasons (e.g., holidays).
  • Product Availability: In rare cases, a product may be temporarily out of stock, which could affect the shipping time. We will notify you promptly if there are any delays.

5. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email or phone. You can use this tracking number to monitor the status of your shipment via the courier’s website or mobile app.

Please keep an eye on your email inbox and SMS for shipping updates, including tracking information.

6. Shipping Address

It is your responsibility to ensure that the shipping address provided during the checkout process is correct and complete. We are not responsible for delays or issues caused by incorrect addresses or missing information.

If you need to make changes to your shipping address after placing your order, please contact us immediately at 03298294606 or hafizithub@gmail.com.

7. Shipping Issues and Claims

In the event that your shipment is lost, delayed, or damaged during transit, please contact us immediately at 03298294606 or hafizithub@gmail.com. We will work with the courier service to resolve the issue as quickly as possible.

  • Damaged Products: If you receive a damaged product, please notify us within 7 days of receiving the package. Provide photos of the damage so we can assist with a return, replacement, or refund.
  • Missing Shipments: If your package is missing or delayed, we will track it with the courier service and assist in locating it.

8. Returns and Exchanges for Physical Products

If you are not satisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges Policy.

  • Return Window: You may return the item within 7 days of receipt, provided the product is unused, in its original packaging, and in resellable condition.
  • Process: Contact us at hafizithub@gmail.com or 03298294606 to initiate the return process. We will guide you on how to return the item and issue a replacement or refund, depending on the circumstances.

Please note that digital products (e.g., software licenses, cloud subscriptions) are non-returnable once delivered.

9. Contact Us

If you have any questions or concerns regarding shipping or delivery, feel free to reach out to us:

  • Email: hafizithub@gmail.com
  • Phone: 03298294606
  • Store Address: Shop No. 4, Mehar Market, Haveli Lakha, Okara Depalpur

We are here to assist you and ensure that your shipping experience is as smooth as possible.

Thank you for choosing HAFIZ IT HUB! We are committed to providing you with fast and reliable shipping to ensure that you receive your IT products and subscriptions on time.