Delivery Policy

At HAFIZ IT HUB, we strive to provide our customers with fast, reliable, and secure delivery of all IT subscriptions and services. Whether you are purchasing software licenses, cloud subscriptions, or physical products, we want to ensure you have a clear understanding of our delivery process.

Please read the following Delivery Policy to know how we handle your orders, delivery times, and shipping options.

1. Delivery Methods

We offer multiple delivery methods depending on the type of product or service you are purchasing:

A. Digital Products & Subscriptions (Software Licenses, Cloud Services, etc.)

For digital products such as software licenses, cloud subscriptions, or online services:

  • Delivery Method: Instant or within 24 hours via Email.
  • How it works: After payment is confirmed, we will send you an email containing your subscription details, activation keys, and installation instructions (if applicable).
  • Delivery Time: Digital products are usually delivered immediately after the transaction is processed, or within 1 business day.

B. Physical Products (Software DVDs, Hardware, etc.)

For physical items such as installation DVDs, USB drives, or hardware:

  • Delivery Method: Delivered through local courier services or in-store pickup.
  • How it works: After your order is confirmed, we will prepare the product for shipment. You can either choose to pick up the product in-store or have it delivered to your address.
  • Delivery Time: Delivery times for physical products can vary based on your location:
    • Local Delivery (within Okara/Depalpur area): Typically 1–2 business days.
    • Out-of-Town Delivery: May take 3–7 business days, depending on your location and the courier service.

C. In-Store Pickup

You can opt to pick up your product directly from our store at Shop No. 4, Mehar Market, Haveli Lakha, Okara Depalpur.

  • How it works: After your order is confirmed, we will notify you via phone or email when your product is ready for pickup.
  • Pickup Hours: You can pick up your order during our business hours:
    • Monday to Saturday: 10:00 AM – 7:00 PM
    • Sunday: Closed

2. Delivery Timeframe

We aim to deliver all products as quickly as possible. However, delivery times may vary based on several factors, such as product availability, delivery method, and your location. The estimated delivery times are as follows:

  • Digital Products: Delivered within 1 business day after purchase.
  • Local Deliveries (within Okara/Depalpur): Typically delivered within 1–2 business days.
  • Out-of-Town Deliveries: Typically delivered within 3–7 business days, depending on the courier service.

Please note that certain events, such as holidays or unforeseen delays, may impact delivery times.

3. Shipping Costs

Shipping costs for physical products are calculated based on the delivery location and the weight/size of the product. We offer competitive shipping rates through trusted local courier services.

  • Local Deliveries: Free or minimal charge depending on the location.
  • Out-of-Town Deliveries: Shipping charges will be calculated during checkout based on your location.

For specific pricing details, you can contact us directly or inquire during your purchase.

4. Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number (for physical deliveries) via email or phone. You can use this tracking number to monitor the status of your delivery through the courier’s website or app.

5. Delivery Issues and Delays

In case of any delays or issues with your order, please contact us immediately:

  • Email: hafizithub@gmail.com
  • Phone: 03298294606

We will work with you and the delivery service to resolve the issue as quickly as possible. Please note that while we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party courier services or any unforeseen circumstances (e.g., weather conditions, strikes, etc.).

6. Returns and Exchanges for Physical Products

If you receive a physical product that is damaged, defective, or incorrect:

  • Contact Us within 7 days of receiving the product to request a return or exchange.
  • Please provide photographic evidence of the damage or issue, and we will guide you through the return process.
  • Once we receive the returned item, we will send you a replacement or issue a refund, depending on the situation.

Note: Digital products, once delivered (such as software licenses or cloud services), are non-refundable.

7. Delivery Limitations

  • International Delivery: Currently, we only offer delivery within Pakistan. We do not offer international shipping at this time.
  • Product Availability: In some cases, product availability may affect the delivery time. We will notify you if there are any delays due to stock availability.

8. Contact Us

If you have any questions or concerns regarding your order or delivery, please don’t hesitate to contact us:

  • Email: hafizithub@gmail.com
  • Phone: 03298294606
  • Store Address: Shop No. 4, Mehar Market, Haveli Lakha, Okara Depalpur

We are here to help and will respond to your inquiries as quickly as possible.